If seeds fail to leave China, we will refund your payment 100%. But if seeds fail to reach you due to customs problem on your side which we were not informed in advance, we will not be able to bear any loss, and no refund will be made.
We sell only viable plants seeds online, and test germination of our seeds from time to time. So we will not be able to refund for seeds that clients fail to germinate, unless we are convinced that it’s truly problem of our seeds.
Our mission is to supply fresh and true seeds from China. If any Plant seeds for sale online from us turn out to be wrong ones, we will refund you 100%.
Please send us an email: firstname.lastname@example.org and be as detailed as possible while filling in the information.
After submission, We will reply to you within 24 hours. Please be patient.
CHARGEBACKS & DISPUTES
Please contact us by email before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.
REFUND, EXCHANGE AND RETURN
Customers have the right to request a refund/ return/ exchange within 14 days from the delivery date. Our Customer Service team will offer the best solutions for specific situations.
Refund requests for used items will be refused.
Please refer to our Exchange and Return Policy here to find more details about this.
LATE OR MISSING REFUNDS (IF APPLICABLE)
After our Customer Service team confirms the refund to you, it may take 2-7 business days for the amount to be officially posted and reappear in your bank account.
If you still do not receive a refund after this period, first check your bank account again. Then contact your credit card company to ask them to have an investigation.