We currently accept payment via Bank Transfer, Western Union and Credit/Debit Card.
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.
If seeds fail to leave China, we will refund your payment 100%. But if seeds fail to reach you due to customs problem on your side which we were not informed in advance, we will not be able to bear any loss, and no refund will be made.
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Step 1: Select the items in Custom Backdrops and place the order.
Step 2: Then send us the logo, text and pictures that need to be customized via e-mail.
Step 3: We will confirm the custom print pictures and then send confirmation mail to the customer.
Step 4: Start making and ready to ship.
We have three shipping methods including expedited shipping, standard shipping and super saving shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 50% of the order amount as cancellation fee.